This page sets out the privacy policy (“Privacy Policy”) of Falafel Alzaeem (“We”, “Us”, and “Our”) and explains how We use the data and personal information provided by you (“You” or “Your”) when using this website (the “Website”). Falafel Alzaeem is committed to protecting and respecting Your privacy, and informing You how we use the data and personal information We hold about You.

This Privacy Policy forms part of and is incorporated into our Terms and Conditions (the “Terms”). By accessing the Website, for whatever purpose, You agree to fully accept these Terms and the Privacy Policy. If You do not agree with these Terms, and/or Our Privacy Policy, do not use the Website.

This Privacy Policy only applies to this Website. If You leave this Website via a link or otherwise (for example, an advert) to another website, You will be subject to the privacy policy and terms and conditions of that website. We have no control over the privacy policy or the terms and conditions of that website and you should check these before continuing to use that website.

This Privacy Policy applies only to information We collect online. It does not apply to information collected offline.

What We Collect

To fulfill your delivery orders, we shall collect the following information:

Full Name
Delivery address
E-mail address
Telephone Number/Cellphone Number

If you provide these information, you understand and agree that we will use such information for purposes described below in the “What We Do With the Information We Gather” section (i.e. for direct marketing purposes).

The website stores browser level cookies for analytics and advertisement purposes. For the exhaustive list of cookies we collect, see the “Cookie Description” section below.

How Do we Collect

Create an Account/Register:

We collect personal information once you register and create an account with us through this website.

By registering and creating an account with us, you understand and agree that we shall use your personal information in accordance with this Privacy Policy. For registered users, we may also request for other personal information such as birthday, gender and other demographic information like preferences and interests and other information relevant to customer surveys and/or offers. If you provide these information, you understand and agree that we will use such information for purposes described below in the What We Do With the Information We Gather section (i.e. for direct marketing purposes)

Signing up for Promotions and Online Offers:

If you do not register/create an account but agree to subscribe to marketing emails by giving your email in the “Stay-up-to-date” portion of our website, we will keep the e-mail address provided for purposes of sending you updates on exclusive offers.

5. Accuracy of Information

5.1 Whilst all reasonable and foreseeable steps and precautions have been taken to ensure the accuracy of all of the Content available on the Website, the Content is intended and produced for general information purposes only, and except to the extent allowed by law, should not be relied upon by you as specific advice of any kind

5.2 You understand and agree that the information, details and descriptions set out on this Website, including the details regarding the prices, menus, products and services, may change from time to time. This Website may therefore not always contain the correct or most up-to-date information, details and descriptions relating to our Services. You are advised to contact us at before using or relying on the information on the Website.

5.3 You acknowledge that any nutritional or any other advice on the Website is not intended to, and does not, constitute professional advice or a replacement or substitute for professional advice of any nature whatsoever. These advice are of generic nature and they may or may not be applicable in your case, considering your health conditions. Before taking any action based on any advice on Website, you are requested to consult your health advisor or nutritionist for any advice specific to you. We shall not be held liable to you or any third party for any inaccuracy, completeness or suitability of such advice.

Order as Guest:

If you do not register/create an account nor give your email in the “Stay-up-to-date” portion but place an order with us through this website as a guest, we will ask for your full name, delivery address, e-mail address, and cellphone number but will not keep the information provided. However, we will keep your order history (identified by the order ID number sent to your email, without your corresponding personal information) for 13 months from the time such order was placed, for record purposes.


If you simply browse through our website but without registering an account, we do not collect any of your personal information.

What We Do With The Iinformation We Gather

We require this information for the following purposes:

(i)     to fulfill your delivery order;
(ii)    to understand your needs;
(iii)   to provide you with a better service, and
(iv)    internal record keeping, for the following reasons:

  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes.
  • We may contact you by phone or mail. We may use the information to customize the website according to your interests.
  • For purposes of this Privacy Policy, these purposes (other than the fulfillment of your delivery order), shall be referred to as “direct marketing purposes”.

    We also share your information with our service providers, subsidiaries, affiliates and franchisees, to fulfill your order. From time to time, we may also share your personal information with our subsidiaries, affiliates, partners and franchisees for their use and processing in accordance with this Privacy Policy.

    We do not sell, distribute or lease your personal information to third parties other than those stated above, unless we have your permission or are required by law to do so.

    Security Storage and Disposal

    We are committed to ensuring that your personal information we collect and store is secure. To prevent unauthorized access, processing or disclosure of your personal information, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information we collect online such as but not limited to data encryption and access restrictions on our databases.

    We store your personal information in a secured database, but which may be accessed by our service providers, subsidiaries, affiliates and franchisees for delivery services.
    We retain your personal information as long as your account is active or as long as necessary to fulfill your delivery orders. If there is no activity within thirteen (13) months, we shall dispose of your personal information in accordance with the relevant privacy rules and our internal guidelines.

    Controlling Your Personal Information

    You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill up a form on our website, any information you provide will be bound by the “What We Do With the Information We Gather” section. If you do not wish to receive any direct information or promotion, you may amend or request to opt out through our customer care email,
  • If you believe that any of your personal information we have is incorrect or incomplete, please write to or email us as soon as possible on the e-mail address stipulated above. We will promptly correct any reported incorrect or incomplete information.
  • Updating This Privacy Policy

    Whenever necessary, we may, from time to time, update and/or revise this Privacy Policy. We shall inform you of any update or revision by placing the date of the latest version on top of this Privacy Policy.

    Inquiry on this Privacy Policy

    If you have any questions regarding this Privacy Policy, or our use of your personal information, please contact us through:

    Abu Hill - Street 24 - opposite
    Ester Clinic Dubai, United Arab Emirates

    In order to for us to attend to your queries expeditiously, we prefer that inquiries be made via e-mail.